New Telecom service request →
Coordinate telecom work in JSM issue
After work is complete / JSM issue is resolved →
Create PCR service order: enter JSM issue key + work summary into description, index code into Owner, reporter into Requestor, add
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appropriate Actions
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Coordinate telecom work in JSM issue
After work is complete / JSM issue is resolved →
...
& Charges, Save
Copy Service Order description into each Charge description, verify total charges and GLA
Move Service Order from Pending to Complete, Save, Finalize order effective
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day labor completed (or first day of current billing cycle, if labor was done last month)
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