PCR/Billing procedures integrated with Telecom request fulfillment

New Telecom service request →

1. Coordinate telecom work in JSM issue

After work is complete / JSM issue is resolved →

1. Create PCR service order: enter JSM issue key + work summary into description, index code into Owner, reporter into Requestor, add appropriate Actions & Charges, Save

2. Copy Service Order description into each Charge description, verify total charges and GLA

3. Move Service Order from Pending to Complete, Save, Finalize order effective day labor completed (or first day of current billing cycle, if labor was done last month)