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Not all residence halls are equipped with network ports. Please reference Residential Networking Jacks for for more information about wired network access in your dorm. |
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You should verify the physical connection between the your machine and the network port is secure (for example, that everything is plugged in properly). Visit Please reference Residential Networking Jacks for more information about the location of ports in your dorm.
Additional Resources
If none of these solutions resolve your connection problems, please contact the OIT Help Desk. If OIT Help Desk cannot resolve your issue over the phone, you may be required to bring your device to the OIT Help Desk in the Fariborz Maseeh Hall (FMH) Student Services Lobby.
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Before contacting us, try to identify your machine’s MAC address. For instructions, please reference reference Find a Media Access Control (MAC) address. This information will be helpful for the OIT Help Desk technician(s) attempting to resolve your problem. |
If you are having trouble connecting to the internet from a wireless connection, visit please reference Troubleshooting Wireless Internet (Wi-Fi).