Page Comparison

Duplicate charges

...

Active Services without Charges

1. Navigate to Main > Reporting > Bills/Calls > Charges report, selecting Charge Source Services.

   1. Under Perspectives, select Billing Checkup: Duplicate Charges.

   2. Select Report > Generate Report to export a CSV.

   Open the CSV in Excel

   Highlight the Charged Item column and select Home > Conditional Formatting > Highlight Cell Rules > Duplicate Values. This highlights all

   AdHoc Grids > View Grids.

2. Double-click on the Active Services with 0 Charges item to run its query. Under Perspectives, select Exclude Zero Charge Services.

3. This report should be empty. If it’s not, do one of the following things for each row:

   1. If a service is no longer being provided, inactivate the service: find the Service ID in the Services list (Main > Services > Type), switch it from Active to Inactive, Save.

   2. If a service is active and should contain a charge, add the appropriate charge, either with a service order or manually.

   3. (If the service is active but it is appropriate for it to have no charges, edit the report perspective to exclude it from future reports.)

Active Services with duplicate Charges

1. Navigate to Main > Reporting > AdHoc Grids > View Grids.

2. Double-click on the Active Services with 2+ Charges item to run its query. Sort the CHARGECOUNT column A-Z.

3. This report lists all active services with multiple charges. For many services (e.g., server hosting) this is normal and appropriate. But for most Telecom services, multiple charges on a service means duplicate charges, which is a mistake (often caused by Upgrade/Downgrade actions).

   Scroll down Study the report and look for highlighted rows. If you find duplicate charges, look up the service in PCR-360 (Main > Services) to find rows that look wrong: phone service with 2 charges, or other services that we wouldn’t expect to have more than 1 charge. Look up each such service in Main > Services and delete the newer duplicate charge if there is one.

Services on

...

inactive GLAs

1. Navigate to Main > Reporting > AdHoc Grids > View Grids.

2. Double-click on the Services on Inactive GLAs item to run its query. The result is a list of all Services associated with GLAs which have become inactive. (Note that these Services may or may not have associated Charges, and they may be in Billing Groups that don’t charge for phone service.) The goal is for this report to Sort the GLA column A-Z.

3. This report should be empty: this most importantly protects us in advance from the case where PCR tries to charge an inactive GLA (which means the monthly Banner JV is rejected and requires quick revision) but also helps keep records generally up to date. To empty out this report, take both one of these steps:

   1. Inactivate Services which are no longer being provided: find the Service ID in the Services list (Main > Services > Type), switch it from Active to Inactive, Save.

   2. Update GLAs on Services both Active and Inactive: for each GLA shown on the list, determine what it should be replaced by, then update each Service associated with that GLA in the list.

4. Prioritize updating Services which will bill in Banner (and break the JV): phone service for JV index codes, non-telecom services, etc.

...

1. View the Main > Services > View / Report > All Services report. Under Perspectives, select Billing Checkup: Billable.

2. If any Services appear in the report, double-click to open them, check the Billable box, then Save.

...