(800 Numbers, Expanded Conference Calling)
Michele exports service rebilling usage report/invoice and emails help-billing →
Create one service order for all charges (Main > Service Desk > Service Orders)
Owner - Department: 610300: TEL Telecommunications
Requestor: Webber, Michele
Description like
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: Ticket# ITSD-86303 AT&T Toll Free Usage Rebilling, Banner I10755594, August
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Ticket# ITSD-87303 Arkadin Conference Call Rebilling, Invoice 2108178103, Banner I1075908, August 2021
2023
Create charge for each line/usage in report, with charge override for actual amount, GLA override for index code, Customer-friendly description
800 Numbers: charge code TOLLFR-USAGE, one charge for each 800 number, Description like Toll-free billing for July 2021 on line 800-879-5088
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(Amount to bill for each 800 number is in far right column, where Michele has allocated taxes/fees proportionally and added to base “Discount Charges”)
Save, Verify total charge amount
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, change Status to Completed, Save, change Status to Finalized, Save.
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