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To establish a remote desktop connection, you must first contact the Helpdesk to request a change to the power management settings of the computer you are connecting to remotely. Otherwise the computer will power down to a sleep state and prevent you from connecting to it.
Before you establish a remote desktop connection, you must first connect to PSU’s Virtual Private Network (VPN).
If you are using a Mac, confirm that you have the Microsoft Remote Desktop application installed. On a PSU-owned computer, you can download the application from from Self-Service Software - free software for PSU-owned computers. On a personal computer, you can download the application from iTunes at Microsoft Remote Desktop for Mac.
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