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Residential Telephones
When Will My Phone Service Start?
Your service should be active upon moving in to your new apartment.
Why am I Getting Calls for Someone Else in my New Apartment?
Each University Housing apartment has an assigned telephone number and it is possible that you are receiving calls for a previous occupant. Inform callers of your new occupancy. If unwanted calls persist, contact Campus Public Safety at 5-4407 for further instructions.
Why Can't I Make a Call to an Off-Campus Number?
To call a local number, dial 9 (for off-campus access) and the local ten-digit number you want to reach. To make a long distance call from your room a prepaid calling card or MobileSphere access number will need to be used.
How Do I Make a Long Distance Call From my University Housing Phone?
Calls must be made using MobileSphere account, a prepaid calling card or via a toll-free access number.
MobileSphere CellularLD Service Advisory: For your security, since calling from registered phone numbers DO NOT require you to enter an account number (PIN), please DO NOT register a phone number that might be used by other parties. All calls made from that phone number, using the MobileSphere access phone number will be charged to your account, so registering a non-private number may result in charges for calls other than your own. When dialing from a residence phone, use the account number (PIN) provided in the welcome e-mail.
Why Are Callers Getting my Voicemail, When I Heard Only a Half Ring?
Your phone has been forwarded to voicemail. Pick up your receiver and press #88 to deactivate this feature.
Why Do I Keep Hanging Up on The Other Person When I Try to Use Call Waiting?
Our system requires that you press the flash button, then * 4 to switch to the second caller. Depending on your telephone model, you may have a flash button, a switch hook, or the on/off button may recall dial tone. Repeat the same procedure to return to the first caller.
What Should I Do if My Telephone Isn't Working?
First, borrow someone else's working phone and plug it into your telephone jack (use the ivory jack, not an orange one). Listen for a dial tone and place a test call. If this test phone works, the problem is in your telephone. If this phone does not work, call University Housing at 5-4370. There is a fee for the technician's labor if the problem was caused by the user or the user's equipment.
Residential Internet
Frequently Asked Question (FAQ) | Answer from the Audiovisual (AV) Design Team |
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Why Doesn't my Gaming Console Work Well When Playing Online? | For optimal performance, you should register gaming consoles so they will be placed on PSU’s gaming network. For information about registering your gaming console, refer to |
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What Does My Computer Need to be Able to Connect to the PSU Network? | Internet service will be active when you move into your apartment. You can connect to PSU Wi-Fi from anywhere on campus using your Odin account. For more information, refer |
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to Wi-Fi at PSU. Depending on the building you live in, you may also have a wired Ethernet port. To connect to a wired Ethernet port, you must have an network card (NIC card) and an Ethernet cable. |
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Submit a Get General IT Support form for help finding out if your computer has a NIC card. You can purchase Ethernet cables at the PSU bookstore. | |
Why is My Connection to Some Websites so Fast From The Residence Halls? | The PSU network peers directly with Netflix, Google, YouTube, and many others to provide you with fast connectivity to popular streaming websites. |
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