When you don't see observe expected configuration changes in OnBase, a technician support agent may ask you to exit OnBase completely and then relaunch the application. Follow the steps below to exit and relaunch OnBase.
Exit and
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Relaunch OnBase
Find the OnBase icon in your system tray. If the OnBase icon is not visible, select the up arrow in your system tray, then select the OnBase icon.
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Identify the OnBase icon
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and select to open the context or pop-up menu
Some methods to open the context menu are using the non-primary mouse button or tap and hold on a touch interface.
Select the “Exit OnBase” option
When the OnBase icon is no longer present in your system tray,
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open the Unity Client as you would normally. Your configuration changes should now be applied.
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