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New Telecom service request →

  1. Create PCR service order: enter JSM issue key + work summary into description, index code into Owner, reporter into Requestor, add expected Actions, Save

  2. Coordinate telecom work in JSM issue

After work is complete / JSM issue is resolved →

  1. Refine PCR Service Order with Actions & Charges that actually occurred

  2. Copy Service Order description into each Charge description, verify total charges and GLA

  3. Move Service Order from Pending to Complete, Save, Finalize order effective today

SME review status

Next due

CURRENT

 

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