RightFax FAQ

How Can I Send a Fax to...?

• Other PSU FAX  Numbers: (example: Area Code + Listed Number)

• Off campus and domestic long distance :  Area Code + Listed Number (example:   555 1234567)

• International Long Distance: - 011 + Country Code + City Code + Listed Number (example:  011 999 888 1234567)

How do I send a fax?

You can send a fax from your desktop computer via web using fax.pdx.edu. OpenText faxing web service will allow users to send faxes in multiple document formats. (E.g.- word, excel, pdf).

How do I receive a fax?

Faxes will be received via the web interface located at fax.pdx.edu.

What about security?

For those offices with FERPA or HIPAA concerns with regards to information contained in fax documents, we offer a high security configuration. The RightFax hybrid cloud system stores files on a local server in our data center and is maintained using best practices for security and vulnerability.

Can I Use the “Automatic Printing” Feature?

This feature is not offered in PSU's version of OpenText.

Can I Use Optical Character Recognition (OCR)?

This feature is not offered in PSU's version of OpenText.

How long are faxes stored?

All faxes will be saved for ninety (90) days on our local servers. If you need to retain these items longer, you will need to download and save faxes to a storage location of your choice. Preferably Google Drive.

Are you experiencing fax document quality issues?

Please send a support request to help-icat@pdx.edu. Please include the fax phone number for your department and the best phone number to reach you.