Endpoint Engineering Home

About the Team

Endpoint Engineering (EE) works closely with front-line support teams, TAGs, the Security Team, and other Technology Infrastructure teams to provide reliable and secure workstations and virtual desktop and app environments for PSU students and employees. The team focuses on technologies involving large-scale endpoint configuration management, OS and software deployment, cloud and on-prem virtualization for employees and students, vulnerability management, and endpoint detection and response.

• CrowdStrike Antimalware & Vulnerability Management

• IT Remote Support services - BeyondTrust & Configuration Manager

• Software packaging, deployment, and Self-Service Software

• JAMF iOS and macOS Configuration Management

• Software licensing & hosting services

• Microsoft Group Policy

• Microsoft Endpoint Configuration Manager - Windows Endpoint Configuration Management

• Client data inventory (non-persistent) & reporting

• Endpoint firmware and driver patching (Dell campus standards only)

• Campus endpoint hardware standards

• Endpoint security and vulnerability management

• Endpoint protection antimalware - CrowdStrike Endpoint Detection and Response (EDR)

• High account management

• IT software repository

• OS and third-party software security patching

• OS image standardization, development, and deployment

• Splunk for endpoints

• Virtual Desktop Infrastructure services

  • VLAB and custom cloud desktops

  • Employee virtual desktop

  • Secure Virtual Desktop

• Microsoft 365 and Azure

• 2Pint iPXE Network Booting Services

Routine short answer questions should be raised in EE’s Slack channel. However, support requests should be in the form of a ticket. Tickets from OIT and TAGs can be directly assigned to OIT EE. If you already have an end customer ticket, please create a separate linked ticket for EE.

We know you might have your favorite employee(s) to contact, but to provide team members with enough time to work on tasks and project work, please only directly contact the current POC, as shared each morning in the OIT Slack #general channel or through the OIT POC Schedule Calendar.

• Slack channel #ee

• To create a Support request:

  • "Contact a team" form in the Help Center and on the Service desk team to contact, select OIT EE Endpoint Engineering Or

  • Just send an email to help-ee@pdx.edu

• Want to share something with the team? Send that to our group via email: oit-ee-group@pdx.edu

• Team line: 503-725-8525 (leave a voicemail and we will return your call)

• https://groups.google.com/a/pdx.edu/g/oit-tag-discussion-clientsystems-group