Troubleshooting Wired Internet

If you live in the PSU residence halls and are having trouble connecting to the internet via your wired connection, you can try doing some troubleshooting on your own before contacting the OIT Helpdesk.

Note: Not all residence halls are equipped with network ports. Visit Networking jacks for more information about wired network access in your dorm.

Troubleshoot Your Connection

Before troubleshooting your connection, try rebooting your machine and check if that resolves your issue.

DMCA Violations

Your access may have been blocked because of virus activity or a DMCA violation. If so, your web browser will display a message with a ticket number and a reason you’ve been blocked. You should also receive an email notifying you about the problem.

To resolve this issue, contact the Helpdesk and provide the ticket number to our staff. The Helpdesk employee will explain what steps must be taken to have your access restored.

Physical Connection

You should verify the physical connection between the your machine and the network port is secure (for example, that everything is plugged in properly). Visit Networking jacks for more information about the location of ports in your dorm. 

Further Resources

If none of these solutions resolve your connection problems, contact the Helpdesk. Before contacting us, try to identify your machine’s MAC address. For instructions, visit Find a Media Access Control (MAC) address. This information will be helpful for Helpdesk staff attempting to resolve your problem.

You may be required to bring your machine into our office if we cannot resolve your issue over the phone. 

If you're having trouble connecting to the internet from a wireless connection, visit Troubleshooting wireless internet (Wi-Fi).