Troubleshooting Wireless Internet (Wi-Fi)
If you're having trouble connecting to the internet through your wireless connection, you can try doing some troubleshooting on your own before contacting the Helpdesk.
On this page
First Steps
First, try these steps:
Make sure the wireless receiver on your computer is active. Some computers have an indicator light that shows if it is active or not. If the light is off, your wireless receiver is off. On laptops, this is often controlled by a button or switch. If you are unsure, refer to your computer's documentation or contact the Helpdesk.
If you're on a non-PSU-owned PC, run Windows Update and make sure you have all important updates installed.
macOS
macOS users can try the following methods to solve their wireless connection issues.
Connection Timeout Error
If you take too long typing in your credentials, you may receive a "Connection timeout error" message. If this happens:
Select OK a second time and it will try again.
If this fails, turn Wi-Fi off and wait 10 seconds.
Turn the Wi-Fi back on.
Certificate Issues
In some instances, the certificate will not be automatically trusted and each time you connect to the network (such as when you use your laptop in a different part of campus), you will be prompted to accept the certificate again. To solve this issue:
Attempt to connect to PSU Wi-Fi.
If a Verify Certificate window opens, select Show Certificate instead of Continue.
Check the box next to "Always trust" and select Continue.
Enter your computer username and password (not your Odin account) when prompted and select OK.
Deleting and Restoring Wireless Profile
If you are using a personal computer and/or have administrator access, you can also try refreshing your wireless profile using the following steps:
In the Preferred Networks box, select any PSU networks.
Select the (–) button.
Select 802.1X from the row of tabs.
Expand the User Profiles section.
Select any PSU network.
Select the (–) button.
Select OK.
Select Apply.
Enter your Odin account username and password then select OK.
If you are prompted to accept the user certificate, enter the username and password you use for your computer.
Select OK.
Windows 7
If you have connected to PSU Wi-Fi before, try forgetting the network before joining it again. To do this, follow these steps:
Select the wireless network icon in your taskbar.
Select Open Network and Sharing Center.
Select Manage Wireless Networks.
Select each PSU network and select the Remove button.
Select the wireless network icon in your taskbar.
Select Open Network and Sharing Center.
Select Connect to a network.
Select your desired network.
Check the box to "Connect automatically" and select Connect.
Enter your Odin account username and password in the window that appears.
Select OK.
Ignore any warnings that appear about the server not being validated.
Select Connect.
Windows 8/8.1
If you have connected to PSU Wi-Fi before, try forgetting the network before joining it again. To do this, follow these steps:
Select the Start menu and type "Connect to" in the search field.
Select Connect to a network from the list.
Shift+F10 or Right-click on PSU Secure and select "Forget this network."
Select the Network icon on your taskbar.
Select your desired network.
Check the box to "Connect automatically" and select Connect.
Enter your Odin account username and password in the window that appears.
Select OK.
Ignore any warnings that appear about the server not being validated.
Select Connect.
Windows 10
If you have connected to PSU Wi-Fi before, try forgetting the network before joining it again. To do this, follow these steps:
Select the wireless network icon in your taskbar.
Select Network Settings in the window that pops up.
In the Network Settings window, select Manage Wi-Fi settings.
Select each PSU network from the list of wireless networks then select Forget.
Select the Network icon on your taskbar.
Select your desired PSU network.
Check the box to "Connect automatically" and select Connect.
Enter your Odin account username and password in the window that appears.
Select OK.
Ignore any warnings that appears about the server not being validated.
Select Connect.
Clear Your Browser’s Cache
If web pages are still not loading properly for you, it may be an issue with your web browser's cache. The cache holds files from websites temporarily, so that they load faster when you return to the same page. Occasionally it may be necessary to clear out these files and get new ones from the page.
To clear your browser's cache, follow the instructions on the appropriate page below:
Further Resources
Staff and Faculty members can contact their department's Telecom Coordinator for additional support.
If you're having trouble connecting to the Internet from a wired connection, refer to Troubleshooting wired internet.