Help Desk and Lab Operations
Welcome to your new team space!
This space is intended to support internal collaboration and knowledge management for you and other agents on your support team:
Your Team Support Resources section is yours to fill with onboarding and training materials, completion instructions, frequently asked questions, or any other resources your team may need.
The Portal-Facing Resources section is meant to hold any drafts and/or published articles you plan to request for inclusion in the customer-facing PSU Help Center.
Tools in Your Atlassian Ecosystem
Knowledge Management
Confluence is a wiki platform that provides teams with spaces to document, organize, and store resources for knowledge, collaboration, and distribution.
Work Management
Jira Work Management (Jira) is a project, software lifecycle, and task management platform that enables teams to track internal project or work efforts.
Service Management
Jira Service Management (JSM) is a service management platform that allows customers to engage with support agents until their requests are resolved.
Engage with Atlassian’s Confluence Resource Center and the Office of Information Technology’s Confluence Editor Resources to get started.
Request Atlassian Support from the Office of Information Technology any time via the Agent Support Desk in the PSU Help Center.