{"xsrfToken":"b7081088ab3d7239e508c904f30895a984c4e092_lout","branding":{"id":"1014","key":"student","name":"Student Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1014","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1014/1021","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c140c","headerLinkHoverBGColor":"#0c140c","headerBadgeColor":"#0c140c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f44e12e0-62fd-46d6-b25a-9e35d04bf911/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NGUxMmUwLTYyZmQtNDZkNi1iMjVhLTllMzVkMDRiZjkxMSI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTk4ODIsIm5iZiI6MTczMjE5OTI4Mn0.VRRWKpIri0DKOjCo87oPJnszR2sTQtuzXhI036RPL4M&client=71d8a906-1bdb-4229-a368-984a29eec596&mode=fit","logoId":"f44e12e0-62fd-46d6-b25a-9e35d04bf911","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","userInitialAnnouncementHeader":"SSO Now Required for the PSU Help Center!","userInitialAnnouncementMessageWiki":"<p><b>Single Sign-on (SSO) authentication is now required for login to the PSU Help Center.</b> If you encounter issues accessing your ticket history in the PSU Help Center after logging in with your Odin account, please email help@pdx.edu. If you do not have an Odin account yet, or you require assistance with an existing Odin account or Duo Two-Factor Authentication (Duo 2FA), you will still be able to request support via the public PSU Support Desk.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementHeader":"SSO Now Required for the PSU Help Center!","announcementMessage":"*Single Sign-on (SSO) authentication is now required for login to the PSU Help Center.* If you encounter issues accessing your ticket history in the PSU Help Center after logging in with your Odin account, please email help@pdx.edu. If you do not have an Odin account yet, or you require assistance with an existing Odin account or Duo Two-Factor Authentication (Duo 2FA), you will still be able to request support via the public PSU Support Desk.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d24","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1014","key":"student","projectId":19433,"serviceDeskId":1014,"name":"Student Support Desk","description":"<p><b>PSU students and employees</b> may request support for technology and other campus services.</p>","portalBaseUrl":"/servicedesk/customer/portal/1014","onlyPortal":false,"reqTypes":[{"id":"1369","name":"Add or Manage a PSU Email Alias","descriptionHtml":"","callToAction":"Add or Manage a PSU Email Alias","introHtml":"<p>Faculty, staff, and students may request to add, remove, or change an alias for an Odin (pdx.edu) email account.</p>","icon":15126,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15126","groups":[1065],"key":""},{"id":"1356","name":"Create or Manage a Google Group","descriptionHtml":"<p>Please note that moderation will be enabled by default on newly created Groups. Moderation sends all messages to a queue, where they’ll await approval by the Group’s owners. This setting, along with other Group settings, can be changed any time. Please refer to <ins><a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/1014/article/3124757032\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Google Groups at PSU</a></ins> for more information.</p>","callToAction":"Create or Manage a Google Group","introHtml":"<p>Faculty, staff, and students may request to add, remove, or change a Google Group.</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[1065],"key":""},{"id":"1358","name":"Get General IT Support","descriptionHtml":"","callToAction":"Get General IT Support","introHtml":"<p>Faculty, staff, and students may get support with general IT problems and questions.</p>","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","groups":[1065],"key":""},{"id":"1359","name":"Report a Room Technology Problem","descriptionHtml":"","callToAction":"Report a Room Technology Problem","introHtml":"<p>Faculty, staff, and students may report a problem with equipment or AV technology in a computer lab, classroom, or conference room.</p>","icon":15123,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15123","groups":[1065],"key":""},{"id":"1360","name":"Request a Student Print Refund","descriptionHtml":"","callToAction":"Request a Student Print Refund","introHtml":"<p>Students may request a print credit refund.</p>","icon":15118,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15118","groups":[1065],"key":""},{"id":"1355","name":"Request an Odin Account Rename","descriptionHtml":"<p><b>This form is for faculty, staff, and students who need to rename an existing Odin account.</b> If you require assistance using or accessing your Odin account, or have any other technical questions, please submit a request to +<a href=\"https://portlandstate.atlassian.net/servicedesk/customer/portal/1014/create/1358\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get General IT Support</a>.</p>","callToAction":"Request an Odin Account Rename","introHtml":"<p>Faculty, staff, and students may request an Odin account rename.</p>","icon":15117,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15117","groups":[1065],"key":""},{"id":"1367","name":"Request Classroom AV Support","descriptionHtml":"","callToAction":"Request Classroom AV Support","introHtml":"<p>Faculty, staff, and students may request support with classroom AV systems, including Zoom.</p>","icon":15103,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15103","groups":[1065],"key":""},{"id":"1363","name":"Request Microcredential Information","descriptionHtml":"","callToAction":"Request Microcredential Information","introHtml":"<p>Faculty, staff, and enrolled students may use this form to request information regarding microcredential programs at PSU.</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[1067],"key":""},{"id":"1366","name":"Request Microcredential Support","descriptionHtml":"","callToAction":"Request Microcredential Support","introHtml":"<p>Faculty, staff, and students who are currently enrolled in a microcredential program at PSU may use this form to request support.</p>","icon":15136,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15136","groups":[1067],"key":""},{"id":"1364","name":"Request Qualtrics Support","descriptionHtml":"","callToAction":"Request Qualtrics Support","introHtml":"<p>Faculty, staff, and students may request support using Qualtrics.</p>","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[1065],"key":""},{"id":"1365","name":"Request Research Computing Access","descriptionHtml":"","callToAction":"Request Research Computing Access","introHtml":"<p>Faculty, staff, and students may request access to Research Computing general Linux servers, HPC clusters, research Windows Remote Desktop Services cluster, and data transfer nodes.</p>","icon":15113,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15113","groups":[1065],"key":""},{"id":"1368","name":"Restore a Network Drive File","descriptionHtml":"","callToAction":"Restore a Network Drive File","introHtml":"<p>Faculty, staff, and students may submit a request to restore a network drive file from backup.</p>","icon":15106,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15106","groups":[1065],"key":""},{"id":"1349","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Request received from your email support channel.</p>","icon":15668,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15668","groups":[],"key":""},{"id":"1361","name":"Request Accommodated Exam Proctoring","descriptionHtml":"<p>Fill out all required fields in this form regarding the DRC-accommodated exam for which you are requesting Academic Testing Services (ATS) support. Note that by submitting this form, you are affirming that you have carefully read the current <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/student-accommodated-testing-agreement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Testing Agreement with ATS</a></ins> in its entirety and agree to abide by it in full.</p>\n<p>For more information regarding this process and any additional steps required for using ATS, please review the <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Information for Students</a></ins> and <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students/student-information-on-the-testing-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Information on the Testing Process</a></ins> support articles.</p>","callToAction":"Request Accommodated Exam Proctoring","introHtml":"<p>Students may request proctoring from Academic Testing Services (ATS) for an exam with DRC-approved accommodations.</p>","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[],"key":""},{"id":"1362","name":"Request Make-up Exam Proctoring","descriptionHtml":"<p>Fill out all required fields in this form regarding the make-up exam for which you are requesting Academic Testing Services (ATS) support. Note that by submitting this form, you are affirming that you have carefully read the current <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/student-accommodated-testing-agreement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Testing Agreement with ATS</a></ins> in its entirety and agree to abide by it in full.</p>\n<p>For more information regarding this process and any additional steps required for using ATS, please review the <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Information for Students</a></ins> and <ins><a href=\"https://www.pdx.edu/student-academic-support-services/testing-services/students/student-information-on-the-testing-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Information on the Testing Process</a></ins> support articles.</p>","callToAction":"Request Make-up Exam Proctoring","introHtml":"<p>Students may request proctoring from Academic Testing Services (ATS) for a make-up exam.</p>","icon":15101,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15101","groups":[],"key":""}],"reqGroups":[{"id":1065,"name":"Technology Support"},{"id":1067,"name":"Academic Services"}],"orderMapping":{"1065":[1369,1368,1367,1365,1364,1360,1359,1358,1356,1355],"1067":[1366,1363]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"","appLinkUrl":"","spaceKey":"SKB","spaceName":"PSU Support Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STUDENT","serviceDeskId":1014,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1014,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STUDENT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NDMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDA0ODIsIm5iZiI6MTczMjE5OTI4Mn0.ibuQKpjUzRQriJU89JrBudIr-iwmNbHqxvLllwBUtI0","targetCollection":"upload-project-19433","endpointUrl":"https://api.media.atlassian.com","clientId":"71d8a906-1bdb-4229-a368-984a29eec596","tokenDurationInMins":20}},"kbPage":{"id":3119611911,"title":"Microsoft Office Suite","url":"https://portlandstate.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/3119611911","space":{"key":"ESKB","name":"Employee and Student Knowledge Base","id":3111059482},"serviceDeskIds":[1014],"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","idInString":"3119611911","projects":[{"projectId":19433,"serviceDeskId":1014,"portalId":1014}]}}