PSU Help Center
Helpdesk support is available online, through chat, and by phone.

Learn how you can contact the OIT Helpdesk!

Support is available here for teaching, learning, and information technology (IT) services.

You can also connect directly with the OIT Helpdesk or OAI Teaching Support.

  1. PSU Help Center
  2. Faculty Support Desk

Faculty Support Desk

PSU faculty and teaching staff may request teaching support.

  • Connect with Teaching Support

    Ask a General Teaching Support Question

  • Support for Teaching with Technology

    Get Support with Teaching Technology, Request a Cross-listed Course in Canvas, Request Access for an Incomplete in Canvas, Request a New Teaching Technology, Request a Teaching Technology Consultation, Transfer Canvas Course Ownership

  • Support for your Course

    Request a Course Design and/or Development Consultation, Request a Syllabus Review

  • Personalized Instructional Coaching

    Request a Teaching and Pedagogy Consultation, Request a Universal Design for Learning Consultation, Request a Community-Engaged Learning Consultation

  • Faculty Video Services

    Request an Instructional Multimedia Consultation

  • Alternative Credentials

    Create a Microcredential Program, Establish Credit for Prior Learning (CPL)
Powered by Jira Service Management
{"xsrfToken":"fb6a065dc12c063cef109308c96623f2f4fccefe_lout","branding":{"id":"8","key":"fsd","name":"Faculty Support Desk","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a4b000","headerLinkHoverBGColor":"#a4b000","headerBadgeColor":"#a4b000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f44e12e0-62fd-46d6-b25a-9e35d04bf911/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NGUxMmUwLTYyZmQtNDZkNi1iMjVhLTllMzVkMDRiZjkxMSI6WyJyZWFkIl19LCJleHAiOjE3NDI5NDA4NjEsIm5iZiI6MTc0Mjk0MDI2MX0.u2DeIs48de_zMAnedgnVh-BskeSy0j0jJ4aueSCCsRo&client=71d8a906-1bdb-4229-a368-984a29eec596&mode=fit","logoId":"f44e12e0-62fd-46d6-b25a-9e35d04bf911","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","userInitialAnnouncementHeader":"Helpdesk support is available online, through chat, and by phone.","userInitialAnnouncementMessageWiki":"<p><a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Learn how you can contact the OIT Helpdesk!</a></p>\n<p>Support is available here for teaching, learning, and information technology (IT) services.</p>\n<p>You can also <ins><a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">connect directly with the OIT Helpdesk</a></ins> or <ins><a href=\"https://www.pdx.edu/academic-innovation/teaching-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OAI Teaching Support</a></ins>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the PSU Help Center","sharedPortalName":"PSU Help Center","announcementHeader":"Helpdesk support is available online, through chat, and by phone.","announcementMessage":"[Learn how you can contact the OIT Helpdesk!|https://www.pdx.edu/technology/support]\n\nSupport is available here for teaching, learning, and information technology (IT) services. \n\nYou can also +[connect directly with the OIT Helpdesk|https://www.pdx.edu/technology/support]+ or +[OAI Teaching Support|https://www.pdx.edu/academic-innovation/teaching-support]+.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d24","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"fsd","projectId":18406,"serviceDeskId":8,"name":"Faculty Support Desk","description":"<p><b>PSU faculty and teaching staff</b> may request teaching support.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"291","name":"Ask a General Teaching Support Question","descriptionHtml":"","callToAction":"Ask a General Teaching Support Question","introHtml":"<p>Faculty and teaching staff may request general teaching support.</p>","icon":15125,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15125","groups":[55],"key":""},{"id":"334","name":"Create a Microcredential Program","descriptionHtml":"","callToAction":"Create a Microcredential Program","introHtml":"<p>Faculty and teaching staff can use this form to request information on how to create a microcredential program offered at PSU.</p>","icon":15136,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15136","groups":[1063],"key":""},{"id":"336","name":"Establish Credit for Prior Learning (CPL)","descriptionHtml":"","callToAction":"Establish Credit for Prior Learning (CPL)","introHtml":"<p>Faculty and teaching staff may use this form to establish Credit for Prior Learning (CPL) credit in a course or program.</p>","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[1063],"key":""},{"id":"293","name":"Get Support with Teaching Technology","descriptionHtml":"<p>Request support on using PSU's teaching tools.</p>","callToAction":"Get Support with Teaching Technology","introHtml":"<p>Faculty and teaching staff may request support with teaching technologies.</p>","icon":15100,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15100","groups":[56],"key":""},{"id":"2384","name":"Request a Community-Engaged Learning Consultation","descriptionHtml":"","callToAction":"Request a Community-Engaged Learning Consultation","introHtml":"<p>Current PSU faculty and graduate teaching assistants can use this form to request a consultation for how to implement community-engaged learning in courses offered for academic credit at PSU.</p>","icon":15133,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15133","groups":[2071],"key":""},{"id":"2388","name":"Request a Course Design and/or Development Consultation","descriptionHtml":"","callToAction":"Request a Course Design and/or Development Consultation","introHtml":"<p>Current PSU faculty can use this form to request a course design, development consultation for a new or existing In-person, Hybrid, or Fully Online course offered for academic credit at PSU.</p>","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[2070],"key":""},{"id":"299","name":"Request a Cross-listed Course in Canvas","descriptionHtml":"","callToAction":"Request a Cross-listed Course in Canvas","introHtml":"<p>Faculty and teaching staff may request to cross-list Canvas courses.</p>","icon":15673,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15673","groups":[56],"key":""},{"id":"290","name":"Request a New Teaching Technology","descriptionHtml":"<p>Request a new teaching tool to be integrated within PSU's existing supported platforms. Please review the <ins><a href=\"https://oaiplus.pdx.edu/using-non-supported-applications-for-teaching/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Using Non-Supported Applications for Teaching </a></ins> for additional information on this process.</p>","callToAction":"Request a New Teaching Technology","introHtml":"<p>Faculty and teaching staff may request a new teaching technology to be integrated with existing, supported platforms.</p>","icon":15137,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15137","groups":[56],"key":""},{"id":"2385","name":"Request a Syllabus Review","descriptionHtml":"","callToAction":"Request a Syllabus Review","introHtml":"<p>Current PSU faculty and graduate teaching assistants can use this form to request a syllabus review for courses offered for academic credit at PSU.</p>","icon":15664,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15664","groups":[2070],"key":""},{"id":"2382","name":"Request a Teaching and Pedagogy Consultation","descriptionHtml":"","callToAction":"Request a Teaching and Pedagogy Consultation","introHtml":"<p>Current PSU faculty and graduate teaching assistants can use this form to request a teaching and pedagogy consultation for courses offered for academic credit at PSU.</p>","icon":15116,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15116","groups":[2071],"key":""},{"id":"2380","name":"Request a Teaching Technology Consultation","descriptionHtml":"","callToAction":"Request a Teaching Technology Consultation","introHtml":"<p>Current PSU faculty can use this form to request a teaching technology consultation for a new or existing course offered for academic credit at PSU.</p>","icon":15657,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15657","groups":[56],"key":""},{"id":"2383","name":"Request a Universal Design for Learning Consultation","descriptionHtml":"","callToAction":"Request a Universal Design for Learning Consultation","introHtml":"<p>Current PSU faculty and graduate teaching assistants can use this form to request a consultation for how to implement Universal Design for Learning principles in courses offered for academic credit at PSU.</p>","icon":15658,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15658","groups":[2071],"key":""},{"id":"296","name":"Request Access for an Incomplete in Canvas","descriptionHtml":"<p>This process will extend a student's access in a Canvas course to resolve an Incomplete. Please confirm with your academic department for their requirements for documenting the official process for resolving an Incomplete.</p>","callToAction":"Request Access for an Incomplete in Canvas","introHtml":"<p>Faculty and teaching staff may grant a student access to a Canvas course to finish an Incomplete.</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[56],"key":""},{"id":"2381","name":"Request an Instructional Multimedia Consultation","descriptionHtml":"","callToAction":"Request an Instructional Multimedia Consultation","introHtml":"<p>Current PSU faculty can use this form to request an instructional multimedia consultation for a new or existing In-person, Hybrid, or Fully Online course offered for academic credit at PSU.</p>","icon":15685,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15685","groups":[2073],"key":""},{"id":"294","name":"Transfer Canvas Course Ownership","descriptionHtml":"<p>Requests for access to Canvas content for which you are not the owner must be approved by:</p>\n<ol>\n <li>the original instructor of record</li>\n <li>an associated academic dean or chair (if the original instructor is no longer affiliated with PSU)</li>\n</ol>\n<p>Requesters and approvers are accountable to <a href=\"https://pdx.edu/policies/copyright\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">University Copyright Policy</a> and all applicable law regarding copyrighted course materials. Failure to comply with law and <a href=\"https://www.pdx.edu/policies/adopted-policies\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PSU Policies</a> may result in individual liability.</p>","callToAction":"Transfer Canvas Course Ownership","introHtml":"<p>Request access to Canvas content for which you are not the owner.</p>","icon":15691,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15691","groups":[56],"key":""},{"id":"329","name":"Captioning Request","descriptionHtml":"","callToAction":"Captioning Request","introHtml":"<p>Track captioning requests submitted to the Faculty Support Desk</p>","icon":15690,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15690","groups":[],"key":""},{"id":"289","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":15668,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15668","groups":[],"key":""},{"id":"333","name":"Internal Technology Administration","descriptionHtml":"","callToAction":"Internal Technology Administration","introHtml":"<p>Request support for OAI technology</p>","icon":15104,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15104","groups":[],"key":""},{"id":"2386","name":"Request a Course Observation","descriptionHtml":"","callToAction":"Request a Course Observation","introHtml":"<p>Current PSU faculty and graduate teaching assistants can use this form to request a course observation for courses offered for academic credit at PSU.</p>","icon":15145,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15145","groups":[],"key":""},{"id":"2387","name":"Request a Custom Departmental Presentation","descriptionHtml":"","callToAction":"Request a Custom Departmental Presentation","introHtml":"<p>Current PSU faculty and support staff can use this form to request a custom departmental presentation.</p>","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[],"key":""},{"id":"335","name":"Request Microcredential Information","descriptionHtml":"","callToAction":"Request Microcredential Information","introHtml":"<p>Current PSU Faculty, Staff, and enrolled Students can use this form to request information on the currently available microcredentials offered at PSU.</p>","icon":15132,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15132","groups":[],"key":""},{"id":"337","name":"Request Support for Microcredentials","descriptionHtml":"","callToAction":"Request Support for Microcredentials","introHtml":"<p>Current PSU Faculty, Staff, and enrolled Students can use this form if you are currently enrolled in a Microcredential Program and would like support with the badging platform, Credly.</p>","icon":15136,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15136","groups":[],"key":""},{"id":"1371","name":"Request Support for Proctoring an Exam","descriptionHtml":"<p>Fill out all required fields in this form for the exam with which you are requesting Academic Testing Services (ATS) support. Note that by submitting this form, you are affirming that you have carefully read the current <ins><a href=\"https://www.pdx.edu/student-academic-support-services/instructor-testing-agreement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Instructor Accommodated Testing Agreement</a></ins> in its entirety and agree to abide by it in full.</p>","callToAction":"Request Support for Proctoring an Exam","introHtml":"<p>Faculty and teaching staff may request proctoring support from Academic Testing Services (ATS) for course exams.</p>","icon":15114,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15114","groups":[],"key":""},{"id":"300","name":"Teaching Tool Feature Request","descriptionHtml":"","callToAction":"Teaching Tool Feature Request","introHtml":"<p>Request a new feature or change to PSU's existing supported platforms.</p>","icon":15145,"iconUrl":"https://portlandstate.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15145","groups":[],"key":""}],"reqGroups":[{"id":55,"name":"Connect with Teaching Support"},{"id":56,"name":"Support for Teaching with Technology"},{"id":2070,"name":"Support for your Course"},{"id":2071,"name":"Personalized Instructional Coaching"},{"id":2073,"name":"Faculty Video Services"},{"id":1063,"name":"Alternative Credentials"}],"orderMapping":{"55":[291],"1063":[334,336],"56":[293,299,296,290,2380,294],"2070":[2388,2385],"2073":[2381],"2071":[2382,2383,2384],"1068":[1357]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3b763209-d91e-381f-8264-cc7fcae7d4c4","appLinkName":"","appLinkUrl":"","spaceKey":"FSTKB","spaceName":"Faculty Support Team Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FACULTY","serviceDeskId":8,"kbLinkDomainURLs":["https://portlandstate.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FACULTY","userLanguageHeader":"Helpdesk support is available online, through chat, and by phone.","userLanguageMessageWiki":"<p><ins><a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Learn how you can contact the OIT Helpdesk!</a></ins></p>\n<p>Support is available here for teaching, learning, and information technology (IT) services.</p>\n<p>You can also <ins><a href=\"https://www.pdx.edu/technology/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">connect directly with the OIT Helpdesk</a></ins> or <ins><a href=\"https://www.pdx.edu/academic-innovation/contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">OAI Teaching Support</a></ins>.</p>","defaultLanguageHeader":"Helpdesk support is available online, through chat, and by phone.","defaultLanguageMessage":"+[Learn how you can contact the OIT Helpdesk!|https://www.pdx.edu/technology/support]+\n\nSupport is available here for teaching, learning, and information technology (IT) services. \n\nYou can also +[connect directly with the OIT Helpdesk|https://www.pdx.edu/technology/support]+ or +[OAI Teaching Support|https://www.pdx.edu/academic-innovation/contact]+.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWQ4YTkwNi0xYmRiLTQyMjktYTM2OC05ODRhMjllZWM1OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xODQwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI5NDE0NjEsIm5iZiI6MTc0Mjk0MDI2MX0.6mtOm7GU44tqLe1-N2qVyJfKWGYvO5FnCeciBD2IQwg","targetCollection":"upload-project-18406","endpointUrl":"https://api.media.atlassian.com","clientId":"71d8a906-1bdb-4229-a368-984a29eec596","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"PSU Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://portlandstate.atlassian.net/wiki","kbLinkDomainURLs":["https://portlandstate.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=portlandstate","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fb6a065dc12c063cef109308c96623f2f4fccefe_lout","baseUrl":"https://portlandstate.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://portlandstate.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"71d8a906-1bdb-4229-a368-984a29eec596","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b8dc5b3fccaa410aaee8cb5cc26a5d28","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}