The PSU Help Center has a vast library of articles within it. Occasionally there will be a need to see how those articles are performing as well as how the PSU Help Center itself is performing in terms of views. Below are a set of instructions for how you can find the Viewing Data for the PSU Help Center, one by date and the other by article.
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While it may seem like this data would be inside of Confluence, this data resides within Jira Service Management. Follow the instructions below to retrieve that data.
Log into the Jira Service Management using your Odin credentials.
Once you have logged into the Jira Service Management, select the Projects tab at the top of the window and then select the IT Service Desk.
Using the left-hand menu, select Reports under the Knowledge section.
Select Requests deflected.
Within this section, underneath the header, there is a option under Show. The default option presents the Past 7 days. If you select the text reading Past 7 Days, you can change the range of the date to be:
Past 48 hours
Past 14 days
Past 30 days
Past quarter by day
Past quarter by week
Past year by week
Past year by month
Custom range
The view is split into two parts. One part is a visual graph that can interacted with by hovering your cursor over the dot above the particular date. The other part is listed below within a table showing a range of Date, Requests deflected in portal and Article views from portal.
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