Page Comparison

1. Review Ticket

   1. Validate that the video has been uploaded to PSU Media Space.

      1. If there is not a valid media.pdx.edu URL, reply to the ticket using Email Template 1 from Email Response Templates.

2. Validate that requesters have included both a billing contact and associated index code.

   1. If the billing contact or index code is missing, reply to the ticket using Email Template 2 from Email Response Templates.

3. Authorize Captioning

   1. Log in to the Kaltura Management Console (KMC).

   2. Under Content, search for the video using the unique ten-digit code at the end of the associated media.pdx.edu URL (e.g. 0_a8wahg0k).

   3. Validate that the length of the video in the KMC matches the Video Length (in minutes) recorded in the ticket.

   4. Activate the ui-btn Button in the KMC (appears visually as three dots to the right of each video’s Status) and select Captions & Enrich.

   5. Under Unit, select PSU OIT Production, and under Service, select Professional.

   6. If there is any speaker information associated with the multimedia resource, select Select Add Speaker Names in the KMC, and copy and paste any speaker identification information content from the Input Form Video Presenter Information ticket field.

   7. Select Submit.

4. Submit Billing Charge

   1. Under Summary of Request, type Process Professional Captioning Request for Public-Facing Multimedia.

   2. Under OIT Department and Team, select Academic and Technology Services and Digital Accessibility and Content.

   3. Under Service Identifier, type Professional Captioning for Public-facing Multimedia.

   4. Under Add, Remove, or Change; select One time charge.

   5. Under Description of update or charge code:

      1. Include the video title, video length, and total cost to caption (a direct conversion of recorded minutes to currency, since the current cost to caption is $1 per video minute).

      2. Type the following: Please include the video title, video length, and total cost to caption on the invoice. Please email help-accessibility@pdx.edu with any questions. Thank you so much!

   6. Under Index Code, type N/A.

   7. Select Send to submit.

5. Resolve Ticket

   1. Respond to the client in the original ticket using Email Template 3 from Email Response Templates.

   2. Resolveticket.

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