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changes.mady.by.user Michele Bromley

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New Version 11

changes.mady.by.user Michele Bromley

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  1. Select Back to project.

  2. Select Project settings.

  3. Select Hidden from portal under GROUPS.

Info

Searching for TSD will show the three JSD projects:

  • IT Service Desk (ITSD):  available to everyone.

  • Technical Service Desk (TSD):  for TAGs and other IT staff.  Requires special JSD access.

  • OIT Service Desk (OITSD):  for internal-OIT requests.  Available only to OIT staff.

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New forms should be hidden from the portal until they are approved by the requestor and are ready to publish.  Only JSD administrators can see hidden forms.

  1. In the top row of forms, select an appropriate Icon, provide a Request name, select the appropriate Issue type, provide a Description, and select Create request type.

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