If web pages aren’t loading properly for you, it may be due to an issue with your web browser's cache. The cache temporarily holds files from websites so they Your web browser saves information from websites you visit in its cache and cookies that help those websites save your data and load faster when you come back later return to the same page.
To get new files to load, follow the directions below to clear out the temporary saved files in the web browser you're using.
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Chrome Instructions to Clear Cache
At the top right, select the More icon (three vertical dots at top bar).
Select Settings > Privacy and security > Clear.
From the Time range options, select All time.
Select the options Cookies and other site data and Cached images and files.
Select Clear data.
Firefox Instructions to Clear Cache
At the top right, select the Menu button (three horizontal lines at top bar).
Select the Privacy & Security panel.
In the Cookies and Site Data section, select Clear Data.
In the Clear Data window, select the options Cookies and Site Data and Cached Web Content.
Select Clear.
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Another method for clearing cache in Firefox:
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Internet Explorer 11 and Internet Explorer 10 Instructions to Clear Cache
Select the Tools button, point to Safety, and then select Delete browsing history.
Choose the types of data or files you want to remove from your PC, and then select Delete.
Microsoft Edge Instructions to Clear Cache
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Select the Hub icon (three horizontal lines at top bar) and select Settings.
Note: You can also access this menu by holding Ctrl + Shift + Delete. By using this shortcut you may skip down to step 3.
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Select Cookies and site permissions.
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. These files can sometimes cause issues, particularly as they accumulate over time.
Clearing your browser’s cache and cookies can resolve a wide variety of issues with your web browser.
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Clear Cache and Cookies in Google Chrome
Clear cache & cookies in Chrome.
For the best results set Time range to All time and select to delete at least Cookies and other site data and Cached images and files.
Clear Cache and Cookies in Firefox
For the best results, set When to Everything and select at least Cookies and site data and Temporary cached files and pages.
Clear Cache and Cookies in Microsoft Edge
View and delete browser history in Microsoft Edge.
For best results, set Time range to All time and select at least Cookies and other site data and Cached images and files.
Select Clear Now.
Safari Instructions to Clear Cache
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In the Safari menu, select Settings.
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In the window that appears, select the Privacy tab.
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Select Manage Website Data
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Clear Cache and Cookies in Safari on Mac
Clear your browsing history in Safari on Mac.
For best results, set Time range to clear to Everything and select at least Cookies and Cache.
Further Resources
Contact the OIT Help Desk for additional assistance.
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