Portal-Facing Resources

This section of your team space is meant to hold any draft and/or published content you plan to request for inclusion in the customer-facing PSU Help Center. Your customer-facing support articles will be housed in this space and embedded in the PSU Help Center via the include page macro.

Track Portal-Facing Content

Employee and Student Support Content

Faculty Support Content

Create New Portal-Facing Content

Create a new child page in this section of your team space and Use Template and Example Page Types to design landing pages, how-to articles, information resources, or FAQs for your customers.

Review your content for accessibility, inclusivity, and usability and confirm with your Confluence Guide or Steward (per your Confluence Service Level Agreement) that it adheres to Confluence Guidelines.

Manage Permissions and Access to ensure that your new content is viewable (but not editable) to Anyone else in this space. This will allow customer access to your content via the PSU Help Center.

Submit a request to Publish Customer-Facing Content to the PSU Help Center. The Office of Information Technology will work with you to ensure that your content is made available to your customers.

Get Help with Portal-Facing Content

Request Atlassian Support from the Office of Information Technology via the Agent Support Desk. To add, update, or remove PSU Help Center, customer-facing support content, submit a request to Manage Customer-Facing Content.