Troubleshoot Telephone or Internet Problems for Faculty and Staff
If you are experiencing telephone problems, report the symptoms to your Telecom Coordinator or to OIT at help-tdc@pdx.edu. If your telephone is completely out of service (no dial tone), a technician will address the problem within four hours of your report. Trouble resolution on reports of a less severe nature will be addressed within one business day.
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Resolve Telephone or Internet Problems
Phone Has No Dial Tone
Check that phone is plugged into the correct jack. Check that all cords, handset & mounting, are plugged into the phone. Verify that a headset is functioning properly. Check to see if another phone works in the same jack.
Phone Cuts out or Has Intermittent Static
Most likely problem is with the handset cord. File a report so the handset can be replaced.
Long Distance Authorization Code Doesn't Work
Call the Telecommunication Systems office at 503-725-4434.
Telephone Doesn't Ring or Calls Are Going Directly to Voicemail
Phone may have Send Extension or Forwarding features activated. Cancel the Send Extension feature by dialing #88 or the Forwarding feature by dialing #22.
Computer Won't Connect to the Internet
Check to make sure that the ethernet cable is plugged into the back of the computer and the wall jack. Also try switching the cable to other wall jacks to make sure the jack is active.
Report Issues
To file a report, send an email to help-tdc@pdx.edu with the following information:
Name, extension number and location of telephone with problem.
Your name and extension if you are a Telecom Coordinator reporting someone else's problem.
A description of the problem.
For example: "When I call to a number with a 7 in it, I never reach the intended telephone number." This could indicate a problem with the number pad on your phone and should be reported. Remember when placing a call, if you don't reach the intended number, always try your call a second time to verify correct dialing.