Traditional Avaya Voicemail FAQ

PSU uses a voicemail system called CallXpress. Consult this FAQ for answers to questions about using CallXpress voicemail at Portland State University.

On this page

Voicemail Basics
Greetings
Messages
Other Questions
- Is There a Monthly Cost for Using CallXpress?
- Can I Transfer A Caller Directly Into a Voice Mailbox Without Ringing The Phone?
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Voicemail Basics

What are The Button Prompts for CallXpress?

For help using the telephone interface, see Get started with voicemail.

Is Printable Voicemail Documentation Available?

Yes, you can download and print out the CallXpress quick reference (PDF) and the CallXpress Web PhoneManager guide (PDF).

Why Won't the System Accept My Password?

CallXpress requires passwords to be secure, so it will not allow concurrent or consecutive digits. For example, you can not use 2255, 1234, or your extension as the password.

Greetings

How do I Create My Greetings?

When you access your new CallXpress voicemail box for the very first time you will be prompted by the system to record your name, personal greeting, and to change your security code.

Why Aren't Callers Hearing my Personal Greeting?

CallXpress plays a "busy greeting" when you are on the telephone. If you have not recorded a busy greeting then CallXpress plays a system greeting.

Can I Have Multiple Outgoing Greetings on My Voicemail?

Yes. A voice mailbox has three possible greetings. The greeting recorded in the setup tutorial, the Standard Greeting, plays when the telephone is not busy but the call goes to voicemail. A Busy Greeting plays to callers when the telephone is busy with another call. An Out-of-Office Greeting, when activated, plays for all calls.

How do I Listen to My Greetings While Accessing My Mailbox Through The Telephone?

In the main menu, press 3 for PhoneManager.
For Personal Options, press 1.
To access the option to review personal greetings, press 3.
To listen to your greetings:
- Busy greeting, press 1.
- Personal greeting, press 2.
- Out-of-office greeting, press 3.
To exit without changing the greeting, press *.

Messages

How Do I Know If I Have New Messages?

If your telephone set has a message waiting lamp, it will light up when a new message has been received. In addition, there are options to receive notifications by email or to your personal cell phone.

Is There a Time Limit on Message Storage?

Yes, messages that have been in your mailbox longer than 30 days will be automatically purged from the system, whether they are saved or not.

To save your messages to your hard drive, you can either activate Unified Messaging (see Email access to voicemail) or download your messages using the Web PhoneManager at voicemail.pdx.edu. To download your messages, go to Web PhoneManager settings and change your playback settings to Download.

How do I Call Back The Person Who Left Me a Message?

After the message has played, press 8 to reply. Then press 1 to reply with a message to their voice mailbox or press 3 to call their telephone.

How Do I Replay The Header Information Without Listening To My Message Again?

During or after listening to a message, but before the system presents the next message, press 0 to access the message information. Press 0 again to hear the header information.

Can I Access My Voice Mailbox From The Web?

Yes, CallXpress's Web PhoneManager allows users to access messages, change settings, and record greetings through the web at voicemail.pdx.edu. Log in using your five digit extension (digits only) and mailbox password.

When I Check a Message In My Email Client, Is It In a Text Format?

No, voicemail messages will appear as an attached audio (.wav) file.

If I Delete a Message On My Phone, Will It Be Still Accessible With Web PhoneManager?

No, once a message is deleted through the telephone interface and you hang up, the message is deleted from the system.