Request Print Credits For Printing Errors

Owned by S Helms
Last updated: Jan 12, 2023 by Kelly Thomas
2 min read

The Office of Information Technology (OIT) can provide credit refunds for issues that OIT has direct control over. If one of the following occurs, your request for a refund should be granted. It is good practice to ask a lab attendant for assistance and to bring up any printing issues with them. Please make sure you get the name of the lab attendant you spoke with as it will be needed to request a refund.

If one of the following occurs, your request for a refund for a refund should be granted.

  • A print job experience an error with the physical copier/printer

    • Note: the error must be caused by a physical malfunction of the printer.

  • Working with a lab attendant and the lab attendant instructs you to print

    • Note: please request the lab attendant submit the refund request on your behalf.

Some common issues that the OIT does not provide refunds for, include but are not limited to:

  • Printing to the wrong queue

    • Printing in color instead of black and white

    • Printing single-sided instead of double-sided

  • Documents being formatted incorrectly

    • Printing a PDF directly from an online resource (Canvas, webpage, etc.)

      • Work-around: begin with downloading the PDF, open the PDF document and print.

  • Employees printing “work related materials”

  • Anything not caused by a physical issue of a copier

    • Anything out of OIT’s ability to control

To Request a Print Refund

To process your request for a print refund OIT requires that the user compile the following information. To do this, you will need to

  1. Provide the lab attendant’s name that you raised the issue with/asked for assistance.

    1. Without this, refund request may be delayed

  2. Go to the Student Print Accounting site.

  3. Using your PSU Odin credentials, log into the site.

  4. Select Recent Print Jobs.

  5. Find the transaction in question.

    1. Note: OIT will need the following information to process your print refund:

      1. Date/Time

      2. Printer

      3. Cost

      4. Document Name

  6. The reason for requesting the credit

  7. To complete the process, go to the Print refund request form, and input the information you gathered from above.

Refund Process

  • A refund request is submitted to OIT

  • OIT evaluates the request to validate whether it falls within our policy

  • It may take a while for OIT to process your request depending on the completeness of the request. All requests will be finalized before the end of the term reset/billing is done.

  • All requests are processed by OIT before the term print quota resets.

  • OIT will notify the requester if the refund was granted or denied. If a denial is issued, OIT will provide a reason for the denial.