PDX.edu Support Overview

Owned by Ashley Nilson
Last updated: Oct 03, 2024 by Kelly Thomas
2 min read

The content in this and related resources is intended for new and existing PDX.edu site owners and content creators. The PDX.edu system is a public-facing, visitor-focused, suite of sites used to promote Portland State University and its services. All PDX.edu sites are managed and created using pre-designed content blocks that follow brand identity and accessibility guidelines. Additionally, all content creators are required to follow brand identity guidelines as well as PSU’s Digital Accessibility, Digital Privacy, and Copyright policies, all of which follow applicable law.

For site support related to marketing, search engine optimization (SEO), content, and Academic Program Page requests, visit the Web Communications page from University Communications.

Requests and Resources

  • Site Access - contact the applicable site owner to add, remove, or update user access to a site or Syndication

  • Support Request - request support for the technical use and management of your site. To report an error on a site, contact the site owner.

  • Siteimprove - this program offers a wealth of accessibility and quality assurance tools and information about your PDX.edu site. Access is automatically granted for all PDX.edu sites. You can use the “Group” drop-down to filter information for your specific site.

Support Documentation

For now, edits can take up to one hour to display on your public-facing site. Following our recent hosting transition, accuracy is being prioritized over speed while we scope authentic editing usage.

  • Site Contact and Ownership - contact a site owner if there are issues with a given site or learn about your unique role as a site owner.

  • Getting Started - start here to learn about logging into your site, the admin menu, accessibility, and building your first page.

  • Page Management - learn how to build and manage different types of pages on your site.

  • Content and Media - understand different content you can include in your site, including written content, media, documents, and external embed options.

  • Navigation and URLs - manage your site’s navigation menu, page URLs, and redirects.

  • News, Events, and Profiles (Syndication) - create news, events, and profiles specific to your site, or shared between multiple sites.